FAQs

ShedRain Top 10 Questions Answered...

1. How do I track my order? When your order ships, we will confirm your shipment by sending you a shipment confirmation e-mail to the e-mail address you provided with your order. Your shipment confirmation will include detailed order tracking information to allow you to check on the status of your shipment. 

2. Are orders I place on shedrain.com secure? Yes, shop with confidence knowing that your orders are secure. We use Secure Socket Layers (SSL), the industry standard security protocol transferring information to process your orders. The SSL encrypts your order information into a virtually unreadable code, which is processed immediately. READ MORE ABOUT OUR PRIVACY POLICY HERE.

3. Can I order over the phone? Yes, our knowledgeable customer service representatives are available to assist you via telephone. For our customer service telephone number and hours of operation, CLICK HERE

4. Can I ship my order to International destinations? We currently ship only within the Continental US and are not able to ship orders to International destinations.

5. Is it too late to change or cancel my order? Please check your order carefully and thoroughly before submitting. Orders are processed for shipment immediately upon receipt. We are not able to change or cancel your order once you submit it on our website.  

6. What is our return/exchange policy? READ ABOUT OUR RETURN POLICY HERE

7. What if my umbrella breaks? ShedRain umbrellas are backed by ShedRain’s Lifetime Warranty. Read more about our Warranty HERE

8. If I received a ShedRain product as a gift, can I return or exchange it? Yes, you can exchange or return products you purchased or products you have received as a gift subject to our exchange and return policies. READ ABOUT OUR RETURN POLICY HERE

9. When will I receive my order? Shipping and delivery times vary depending on your shipping location and method of shipment. Please see our detailed shipping guidelines for more information

10. I’m looking for a particular ShedRain style but can’t find it on the website. Can you help me find it?  Not all ShedRain products are available for purchase on the shedrain.com store.  Please CONTACT CUSTOMER SERVICE directly at  for assistance locating the product at an authorized ShedRain retail store. 

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